Privacy Policy

1. Introduction

Simplocity Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://simplocity.io), use our Smart CRM, messaging hubs, lead generation tools, or interact with our services.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information").

• Identifiers: Name, business name, email address, phone number, and mailing address.
• Commercial Information: Billing details, purchase history, and service preferences.
• Technical Data: IP address, browser type, device information, and usage patterns via cookies and tracking pixels.
• Communication Data: Records of your inquiries, support tickets, and any data synced through our CRM or Messaging Hub.

3. How We Use Your Information

We use your data to provide a seamless experience and grow your business:

• To operate and maintain our CRM, automation, and lead generation tools.
• To process payments and manage your subscription.
• To send administrative updates, security alerts, and support messages.
• To improve our website performance and marketing ROI.
• To comply with legal obligations and prevent fraudulent activity.

5. Cookies and Tracking

We use cookies to enhance your experience. You can manage your preferences through your browser; however, disabling cookies may limit your ability to use certain features of our Smart CRM and Automations. We may use third-party tools like Google Analytics and Meta Pixels to analyze traffic and serve relevant advertisements.

6. Sharing Your Information

We do not sell your personal information. We only share data with third-party service providers who assist in our operations, including:

• Payment Processors (e.g., Stripe) to securely handle transactions.
• Hosting & Infrastructure (e.g., Google Cloud, AWS) to keep our tools running.
• Communication Tools for sending emails and SMS.
• Legal Requirements: We may disclose data if required by law, subpoena, or to protect the safety and rights of Simplocity Solutions and our users.

7. Data Security and Retention

We implement industry-standard security measures, including SSL/TLS encryption, to protect your data. We retain your personal information only for as long as your account is active or as needed to provide you with services and comply with legal, tax, or accounting requirements.

8. Your Privacy Rights

Depending on your location (such as California or the EU), you may have the following rights:

• Access/Portability: Request a copy of the data we hold about you.
• Correction/Deletion: Request that we update or delete your personal information.
• Opt-Out: Unsubscribe from marketing emails via the "Unsubscribe" link.

9. Third-Party Links

Our site may contain links to other websites (e.g., client sites or partner tools). We are not responsible for the privacy practices of those external sites.