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Customer Messaging Hub

All your customer messages — in one connected inbox.

Email, SMS, social DMs, and web chat unified into a single view. No context switching. No dropped threads. Just faster replies and happier customers.

  • Unified Inbox
  • Social DMs
  • SMS & Email
app.simplocity.io · Conversations
Simplocity Customer Messaging Hub platform interface
New message · FacebookRouted to your inbox instantly
The Problem

Leads come in everywhere. Your team is everywhere else.

Emails in one tab, Instagram DMs in another, web chat popping up at random — and a promising lead goes cold while you’re switching apps. It's time to consolidate the chaos into one streamlined hub.

The Outcome

One hub. Every conversation. Zero chaos.

Log into a single inbox where each message is tied to the right contact and full history. Collaborate with teammates and automate follow-ups instantly.

Try it

Every channel. One thread per customer.

Filter by channel the way your team will. Every message lands in the same inbox, tied to the right contact.

  • MR
    Maria R.Can you come out Thursday for a quote?
    TEXT
  • DK
    Dave K.Do you service the Jupiter area?
    GOOGLE
  • AL
    Alyssa L.Saw your post, what does a full clean cost?
    FACEBOOK
  • TP
    Tom P.Re: Estimate for paver sealing
    EMAIL
  • SG
    Sam G.Chat from your website: need help today
    WEB CHAT
  • NB
    Nina B.Love the before and after! Are you booking this week?
    INSTAGRAM
  • JC
    Jordan C.Missed call: auto text-back sent
    TEXT

Example conversations

How it works

Get value on Day One.

1

Connect channels

Link your email, SMS, Messenger/Instagram, Google Business Chat, and your site widget directly to the hub.

2

Set rules

Define routing, keyword replies, and missed-call texts. Add tags, SLAs, and team alerts.

3

Optimize

Assign owners, leave notes, watch analytics, and iterate. You’ll see fewer dropped balls immediately.

Features

Built to make you faster, clearer, and more reliable.

FeatureWhat it doesWhy you'll love it
Unified Inbox
What it does

Brings all messages — email, SMS, social DMs, and web chat — into one thread per contact.

Why you'll love it

See full context instantly and never miss a message.

Contact Actions
What it does

View tags and status; book appointments or trigger automations right inside the thread.

Why you'll love it

Act without leaving the conversation.

Team Collaboration
What it does

Assign owners, add private notes, and tag teammates in internal threads.

Why you'll love it

Everyone stays aligned without Slack chaos.

Automation Routing
What it does

Keyword replies, missed-call texts, workflows, and escalation triggers.

Why you'll love it

Ensure nothing slips through — even after hours.

Mobile App
What it does

Manage conversations from a fully branded mobile application.

Why you'll love it

Stay responsive from anywhere, anytime.

FAQ

Questions You Might Have

Still unsure? Ask us anything on the free call.

What is the Messaging Hub?

An all-in-one inbox combining email, SMS, social DMs, web chat, and calls — with automation and analytics built in.

Can my team use it together?

Yes. Assign conversations, tag teammates, and add private notes — all tied to one customer thread.

Does it integrate with my CRM?

It connects seamlessly with GoHighLevel and other CRMs, syncing contacts and automations automatically.

How long does setup take?

Most teams connect channels and go live in under a day. Setup is guided and effortless.

Is it secure?

Yes — all conversations are encrypted and permission-controlled to keep your data safe.

Can I send campaigns?

Broadcast SMS or email directly from your hub — fully compliant and trackable in real time.

Next Steps

Let’s map your conversations to revenue.

In 15 minutes we’ll show you how your unified inbox can save time, close more leads, and keep customers engaged.

  • Guided Onboarding
  • No Long-Term Contracts
  • All Channels in One Place
View Pricing Options

Prefer to talk now? Call (561) 769-4996

Pick a time15 MIN · PHONE