Customer Messaging Hub | Simplocity
Customer Messaging Hub

All your customer messages — in one connected inbox.

Email, SMS, social DMs, and web chat unified into a single view. No context switching. No dropped threads. Faster replies. Happier customers.

The problem

Leads come in everywhere. Your team is everywhere else.

Emails in one tab, Instagram DMs in another, web chat popping up at random — and a promising lead goes cold while you’re switching apps.

The outcome

One hub. Every conversation. Zero chaos.

Log into a single inbox where each message is tied to the right contact and full history. Collaborate with teammates, automate follow-ups, and keep momentum with every customer.

Features

Built to make you faster, clearer, and more reliable.

Feature What it does Why you’ll love it
Unified InboxBrings all messages — email, SMS, social DMs, and web chat — into one thread per contact.See full context instantly and never miss a message.
Contact Sidebar & ActionsView tags, status, campaigns; book appointments or trigger automations right inside the thread.Act without leaving the conversation.
Team CollaborationAssign owners, add private notes, and tag teammates.Everyone stays aligned, no Slack chaos.
Automation & RoutingKeyword replies, missed-call texts, workflows, and escalation triggers.Ensure nothing slips through — even after hours.
Mobile & White-LabelManage conversations from a branded mobile app.Stay responsive from anywhere, anytime.
Analytics & KPIsTrack response times, follow-up rates, and team performance.Coach smarter and optimize where it counts.
How it works

Get value on Day One — three simple steps.

1 Connect channels

Link your email, SMS, Messenger/Instagram, Google Business Chat, and your site widget.

2 Set rules

Define routing, keyword replies, and missed-call texts. Add tags, SLAs, and alerts.

3 Collaborate & optimize

Assign owners, leave notes, watch analytics, and iterate. You’ll see fewer dropped balls immediately.

FAQ

Answers that build confidence.

What is the Customer Messaging Hub?

An all-in-one inbox combining email, SMS, social DMs, web chat, and calls — with automation and analytics built in.

Can my team use it together?

Yes. Assign conversations, tag teammates, and add private notes — all tied to one customer thread.

Does it integrate with my CRM?

It connects seamlessly with GoHighLevel and other CRMs, syncing contacts and automations automatically.

How long does setup take?

Most teams connect channels and go live in under a day. Setup is guided and effortless.

Is it secure?

Yes — all conversations are encrypted and permission-controlled to keep your data safe.

Can I send campaigns?

Broadcast SMS or email directly from your hub — fully compliant and trackable in real time.

Get Started

Choose the plan that fits — or talk with us first.

Flexible options for small businesses and growing teams. Every plan includes guided onboarding.

See it live

Let’s map your conversations to revenue.

In 20 minutes we’ll show you how your unified inbox can save time, close more leads, and keep customers engaged.

Book Your Discovery Call
Calendar Embed Placeholder (16:10)